Andrew's Hosting is a trading name of Orchard Telecom Ltd. Company No. 16176777. This policy explains how we collect, use, store, and protect your personal information when you use our website and hosting services.
1. Information we collect
We may collect and process:
- Contact details such as your name, email address, phone number, and postal address.
- Account information used to provide services through our client/control panel.
- Billing and transaction information needed for payments and invoicing.
- Technical data such as IP address, browser type, and website usage analytics.
- Support communications, including messages sent via tickets, email, or contact forms.
2. How we use your information
- To provide, manage, and support hosting, domain, and related services.
- To process payments, renewals, and account notifications.
- To improve service performance, reliability, and security.
- To communicate important updates and respond to support requests.
- To meet legal, regulatory, and contractual obligations.
3. Lawful basis for processing
We process personal data where necessary to perform a contract, comply with legal obligations, pursue legitimate interests, and/or where consent has been provided.
4. Sharing your information
We may share data with trusted providers (for example, payment processors, infrastructure providers, and service platforms) only where needed to deliver services. We do not sell personal data to third parties.
5. Data retention
We keep personal data only for as long as necessary for service delivery, legal compliance, dispute resolution, and legitimate business purposes.
6. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
7. Your rights
Depending on your location and applicable law, you may have rights to access, correct, erase, restrict, or object to processing of your personal data, and to data portability where applicable.
8. Cookies and tracking
Our website may use cookies and similar technologies to support site functionality, analytics, and user experience. You can manage cookies in your browser settings.
9. Third-party links
This website may link to external websites or control panel services. We are not responsible for third-party privacy practices and recommend reviewing their policies.
10. Contact
If you have any privacy questions or requests, please email support@andrewshosting.co.uk.